Effective Date: [7/1/2025]
Website: [https://www.coconutcreativebrands.co.za]
Contact Email: hello@coconutcreativebrands.co.za
Coconut Creative Brands ("we", "us", "our") respects your privacy and is committed to protecting your personal information in compliance with the Protection of Personal Information Act (POPIA), Act No. 4 of 2013.
This policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, sign up for our newsletter, make purchases through our online shop, or interact with our blog content.
We may collect the following types of personal information:
Identity Information: Name, surname, business name (if applicable)
Contact Information: Email address, phone number, delivery address
Account Information: Login details (if account-based store is active)
Order Information: Product purchases, billing address, delivery info
Marketing Preferences: Newsletter subscriptions, communication preferences
Website Usage Data: IP address, browser type, pages viewed (via cookies)
We collect personal information through:
Contact or inquiry forms
Newsletter subscriptions
Checkout and order forms
Blog comment submissions
Cookies and tracking tools
Social media interactions
Your information may be used for the following purposes:
To process and fulfill your online orders
To communicate regarding orders, shipping, or inquiries
To send marketing emails and newsletters (only with your consent)
To personalize your experience on our website
To improve website performance and customer service
To comply with legal and regulatory requirements
We only process your personal information when:
You have given explicit consent (e.g. newsletter opt-in)
It is necessary to perform a contract (e.g. fulfill an order)
We are legally obligated to do so
It is in your or our legitimate interest, and it does not override your privacy rights
We may share your information with:
Payment providers (e.g., PayFast, Stripe) to process transactions
Delivery and courier companies to fulfill orders
Email marketing platforms (e.g., Mailchimp, Klaviyo) to send newsletters
Web hosting and IT service providers (e.g., WordPress, Shopify)
Regulatory authorities or law enforcement, if required by law
We do not sell or rent your personal data to third parties.
Our website uses cookies to enhance your browsing experience and track site performance.
By continuing to use our website, you consent to the use of cookies in accordance with this policy.
You can control or disable cookies through your browser settings.
We implement appropriate technical and organisational measures to:
Prevent unauthorised access, alteration, or destruction of data
Ensure data is stored securely via encrypted platforms
Limit access to only necessary personnel
We retain your personal data only as long as necessary:
For order history: up to 5 years for tax and auditing purposes
For newsletter subscriptions: until you unsubscribe
For account data: while the account is active or legally required
You have the right to:
Access your personal information
Correct or update your data
Withdraw consent at any time (e.g., unsubscribe from emails)
Request deletion of your information (subject to legal requirements)
Lodge a complaint with the Information Regulator of South Africa
Our website may contain links to external websites (e.g., blog references, supplier sites). We are not responsible for the privacy practices or content of those websites. Please review their policies separately.
You will only receive marketing emails if you have explicitly opted in (e.g., signed up for our newsletter). You can unsubscribe anytime by clicking the "Unsubscribe" link in our emails or emailing us at hello@coconutcreativebrands.co.za.
We may update this Privacy Policy from time to time. Updates will be published on this page with a revised effective date.
For any privacy-related questions, concerns, or data access requests, please contact:
Coconut Creative Brands
📧 Email: hello@coconutcreativebrands.co.za
🌐 Website: [https://www.coconutcreativebrands.co.za]
